Rocket Mortgage Review 2025

Rocket Mortgage overview

Pros and cons of Rocket Mortgage

How Daily Tech Finance scored Rocket Mortgage

Affordability: 1.8/5

Rocket Mortgage isn’t the most cost-friendly lender, and its APRs are often significantly higher than Daily Tech Finance averages. We score it 1.8 out of 5 stars for affordability.

• Interest rates: As of this review, Rocket Mortgage’s mortgage rates were well above market average, based on Daily Tech Finance data.
• Down payment: Rocket offers VA loans with zero percent down, FHA loans with 3.5 percent down and, with its Rocket ONE+ program, you can get a conventional loan with just 1 percent down.
• Closing costs: Rocket charges an origination fee, rate-lock fee and more. These fees, as well as other closing costs, vary by the particulars of your loan.

Availability: 5/5

Rocket Mortgage provides several different mortgage types to meet a range of borrower needs, and is available nationwide, awarding it 5 out of 5 stars for availability.

• Home loans offered: Rocket Mortgage offers conventional, USDA, jumbo, FHA and VA purchase and refinance options, as well as home equity loans. Notably, the lender’s Fresh Start program pairs borrowers who need help improving their credit with financial consultants.
• Footprint: Rocket works with borrowers across the U.S. It does not maintain branch locations.
• Where to find: You can apply for a mortgage with Rocket Mortgage online or by phone.

To help you better understand what types of borrowers are interested in this lender, here’s more information about Daily Tech Finance users who submitted a form to this lender through our site.

Borrower experience: 4.6/5

It’s easy to get in touch with Rocket Mortgage if you need help, and the lender has a solid reputation for customer satisfaction. While you can see generic rate offers on its website, you’ll need to submit contact info for a personalized rate quote. This lowers Rocket’s score to 4.6 out of 5 stars for borrower experience.

• Preapproval and application process: Rocket Mortgage is the gold standard as far as application experience. If you have a regular W-2 job, every part of the application process can happen online (if you’re self-employed, you’ll need to connect with a human at some point). The lender has a mobile app that allows you to get preapproved, upload documents and e-sign from your phone.
• Transparency: Rocket Mortgage displays promotional rates on its website, which are updated daily. To get a rate tailored to you, however, you’ll need to submit your contact info.
• Customer service: You can reach Rocket’s customer service team at 888-452-8179, Monday through Friday from 7:00 a.m. to midnight ET, Saturday from 9:00 a.m. to 8:00 p.m. ET and Sunday from 9:00 a.m. to 7:00 p.m. ET. The lender also offers customer assistance via online chat seven days a week.

Rocket Mortgage reputation

While Rocket Mortgage does have its share of customer complaints, the lender ranks above-average for customer satisfaction in the mortgage industry, according to J.D. Power’s 2024 mortgage origination satisfaction study. The lender is accredited with the Better Business Bureau and has an A+ rating from the organization.

What consumers say about Rocket Mortgage

Rocket Mortgage has mixed reviews from borrowers on Daily Tech Finance. On one hand, some reviewers remark on the seamless experience, knowledgeable staff, solid customer service and easy-to-use tech. However, several reviewers find the company to be dishonest, incompetent and pushy.

Rocket Mortgage in the news

In March 2025, Rocket Mortgage made headlines for two major moves: a deal to acquire discount real estate brokerage Redfin and a separate deal to acquire mortgage lender Mr. Cooper. Both unions are aimed at bringing “together the homeownership experience at scale,” according to Rocket, including enhancing the lender’s AI-powered platform.

Rocket Mortgage special offers

ONE+

When taking out a conventional loan, you’re required to put down at least 3 percent. If you’re eligible, Rocket’s ONE+ program lowers that minimum to just 1 percent, covering the remaining 2 percent through a grant. The program also covers private mortgage insurance (PMI) at no cost.

RocketRentRewards

The RocketRentRewards program provides a closing cost credit to renters: 10 percent of the last 12 months paid in rent — up to $5,000. Your rent payments must be verified with documentation.

Welcome Home RateBreak

If you qualify, Rocket’s Welcome Home RateBreak program offers 2 percent off your mortgage rate in your first year and 1 percent off in your second year. This is referred to as a temporary buydown. 

How to apply for a mortgage with Rocket Mortgage

You can apply for a mortgage with Rocket Mortgage online or by phone at 888-452-8179.